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Wholesale Reseller: Support Program
More companies are looking to ConferencePlus to handle their customers' conferencing needs. The reason is simple - we take an approach that extends well beyond carrying traffic on the network.
We provide unparalleled support with all of our conferencing services - audio, web and video - operator attended and automated. We also understand that conferencing is so much more than the event itself. Some end-users require training and preparation prior to the meeting while others look for assistance during the conferencing event. After the meeting has concluded, recording options and special reports extend the importance of the conference well beyond its occurrence.
Continuous SupportWe provide continuous support to all of our business partners. You can be up and running within two weeks when you partner with us. Our billing systems have the flexibility to meet your needs and can handle any volume. We can provide you with updates that let you know how your month is progressing, making certain you achieve your business goals.
Our dedicated account team is there to serve your needs. We take an active role in implementing a new customer, making certain that they understand how conferencing can help them improve their business communications. We even train the enduser on services with which they are not familiar.
ConferencePlus enables you to:
- Choose a provider who has built a legacy based upon working with private label partners
- Integrate your network with ConferencePlus based on your business needs
- Bill your customers in multiple formats to meet your customers' varied requirements
- Over 20 years of experience as a Wholesale Reseller provider
- Systems developed to service the Wholesale Reseller market with timely and accurate billing and reporting
- Full-service portfolio of fully assisted or fully automated audio conferencing services
- Integrated audio and web capabilities with our partners - IBM® Lotus® Sametime® Unyte™ Meeting, Microsoft®, and WebEx™
- Video conferencing via ISDN or IP networks
- Assistance in marketing communications, including fulfillment, marketing literature and customised/branded websites
Customer SupportWe treat your customers as we treat our own. Taking the time to ensure that your customers fully understand how to conduct a conference or being "at the ready" to answer questions is where we excel. Each month we poll customers randomly to solicit their feedback regarding our service. Our customer satisfaction is consistently over 99% across all services.
Marketing SupportConferencePlus also works with you in marketing conferencing services to your customer. We are happy to assist in creating printed collateral, email marketing pieces, or helping you launch a new service. We provide support with marketing communications including the creation of your own customised conferencing web site.
Available Conferencing Services:For an overview of the audio, web, webcasting and video conferencing services available to our Channel Partners, please click here.
ConferencePlus Worldwide HQ
1051 E.Woodfield Rd.
Schaumburg, IL 60173
847 413 3311
877 CONF 4U2 (877 266 3482)
ConferencePlus Global Services
64 Lower Mount St.
ConferencePlus London Sales Office
+44 (0)207 153 0970