Customer Service
+44 (0)207 153 0970
+353 (0)1 240 0081
ConferencePlus
+44 (0)207 153 0970

Tips for Finding the Right Conference Call Service

When you set out to look for a conference call service, the first thing you will notice is that not all services are created equal. As a business, you are going to find that this type of service can prove to be invaluable in helping you to stay in touch with other divisions, stores or your customers. However, if you do not take the time to do your homework, you could easily end up with egg on your face by choosing the wrong service.

One of the first things you need to pay close attention to is each company's level of customer service. The simple fact is that no matter how high the quality of their conference calls service is, at some point in time, you are going to have to contact their customer service department. It could be that you have a call drop or you need to add more service, in either case you need to be able to pick up the phone and call someone who in knowledgeable and is ready and willing to help you.

Thus when you first contact the conference call company, you need to pay very close attention to the quality and professionalism of the person you are talking to. Listen carefully to see if they are actually interested in problem and have the knowledge needed to help you with your problem. If they have to put you on hold, keep a close eye on how long it takes before they get back to you with an answer. Finally, are they are available 24 hours a day, 7 days a week or do they just have basic office hours.

If you can only contact the customer service department during normal business hours, you may have a problem. Of course if every conference call you make is done during business hours this may not be a problem, only you can decide if this is going to be a problem or not. One thing that many people do not stop to think about is that with so many companies in this line of business being located offshore, understanding the people in customer service can be an issue.

If you are going to have to contact the customer service department for the conference call service you have chosen, then you are going to need to be able to talk to people you can understand. This is not to say that all offshore companies have employees that are hard to understand, just that finding those with agents that speak clearly and in understandable English can make a huge difference.

At Global Conference Plus, we take customer service seriously. With offices in the US, the UK and Ireland, all of our agents speak English clearly and are fully trained in all aspects of our business. If you have a problem at any time, night or day, there is always someone available to take your call and help find a solution to your problem. You will not find a better customer service department anywhere else in this industry, we guarantee it.



CONTACT US

ConferencePlus Worldwide HQ
1051 E.Woodfield Rd.
Schaumburg, IL 60173
USA
847 413 3311
877 CONF 4U2 (877 266 3482)
info@conferenceplus.com



ConferencePlus Global Services
64 Lower Mount St.
Dublin 2
Ireland
+ 353-1-240-54-50



ConferencePlus London Sales Office
150 Minories
London
EC3N 1LS
United Kingdom
+44 (0)207 153 0970
info@confplus.com



ConferencePlus
London Sales Office

150 Minories
London
EC3N 1LS
United Kingdom
+44 (0)207 153 0970
info@confplus.com

ConferencePlus
Global Services

64 Lower Mount St.
Dublin 2
Ireland
+ 353-1-240-54-50

ConferencePlus
Worldwide HQ

1051 E.Woodfield Rd.
Schaumburg, IL 60173
USA
847 413 3311
877 CONF 4U2 (877 266 3482)