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Tips on Conferencing Etiquette

As more and more people begin using conferencing as part of the standard way to conduct business - the question is posed, what are the do's and do not's of conducting a conference call?

Yes,I do mean conference call etiquette. Like table manners, there are some manners required while conducting a conference call. We seem to have business etiquette for introductions, making presentations but for those who are venturing into webinars and demos via web conferencing or video conferencing - how can we ensure a professional conference call experience?

Like any presentation,the key is to practice and prepare ahead of time. If you are using a new audio or web conferencing service for the first time - make sure to get familiar with the tool first. If you are conducting a demo or sharing any file make sure that you have all your documents or presentation materials ready.

Here are some tips:

  1. Plan ahead for an efficient and effective online meeting. In the conference invitation, inform participants of the purpose, agenda and time limit for your meeting.
  2. Forward the Audience Invitation to each individual invited to attend. This will provide them all the information they need to quickly and easily enter you're your audio and web conferences.
  3. Dial in to your conference at least 5 minutes before the start of your meeting to prepare yourself and to prevent your guests from waiting for you on hold.
  4. Start the conference with a greeting and a roll call to confirm attendance and inform all participants of who is on the conference call.
  5. Advise participants who are not actively speaking to mute their phones in order to eliminate background noise.
  6. Last but not the least, always turn your head away from the headphone if you are coughing or sneezing.
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