FAQs: Conference Services

Q: What is Sub-Conferencing?
A: Moderator can request the operator to place two or more participants into a separate conference. When instructed, the operator will return everyone to the original conference.

Q: Do you offer Transcription services?
A: Yes. ConferencePlus can provide you with a text copy of your conference in hard copy, CD or diskette format. The usual turn around time is 48-hours but orders can be expedited for a nominal fee.

Q: What type of operator assistance is available during a call?
A: Available operator assistance options range from ConferenceManager service, providing continuous monitoring whereby the operator will actually listen to the audio quality and take verbal cues from the host, to operator support for "*0" requests on ConferenceAnytime and ConferencePasscode conferences. The operator can be very prominent in the meeting or can remain in the background to assist when needed. Typically, full-time operator assistance is requested from customers that use our queuing or polling services where full-time operator assistance is necessary for a smooth-flowing call.

Q: What is Full Time Monitoring?
A: A ConferenceManager service in which an operator will direct their full attention to monitoring your conference.

Q: How can I reduce the amount of background noise on my large call?
A: Listen Only mode allows only the specified speaker(s) to talk. This feature is an excellent way to eliminate disruptive background noise during presentations. It can also be helpful for speakers who are not actively speaking to mute their phone.

Q: Can I get a list of the people on my calls?
A: Yes, a Participant List can be e-mailed to you listing of all conference attendees immediately following your conference call.

Q: How can I control attendance on my call?
A: To control attendance, you may also send us a Security List of attendees prior to the call and we will use the list to identify participants before they are admitted to the conference.

Q: Can I get a report showing the cost of my call?
A: Yes. A Time and Charges Report provides a list of participants including the conference start times and duration. Time and charges estimates do not include taxes.


CONTACT US

ConferencePlus Worldwide HQ
1051 E.Woodfield Rd.
Schaumburg, IL 60173
USA
847 413 3311
877 CONF 4U2 (877 266 3482)
info@conferenceplus.com

ConferencePlus Global Services
64 Lower Mount St.
Dublin 2
Ireland
+ 353-1-240-54-50
info@confplus.com

ConferencePlus Global Services
Office 301
New Broad Street House
35 New Broad Street
London
EC2M 1NH
United Kingdom
0800-634-5023
info@confplus.com