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Easy Tips for Improving Your Communications and Teleconferencing Strategy

They're almost a staple in most offices and businesses today, and if you work outside your home you have probably been involved in teleconferencing at one time or another. A conference call can involve any number of persons and it can last a few minutes or cover the span of many hours, and they may be used between staff of a company or for a sales presentation or training course.

The benefits of teleconferencing are many; you can have any number of participants in one space so that everyone gets the same communication at the same time. You can also typically have many different locations dial in to a call at one time. Being able to use teleconferencing means improving communication between departments or remote sites and locations. It can also mean cutting down on travel time and expense when used in place of visiting customers or clients in person.

Using teleconferencing can also mean increased effectiveness for your staff if they use it for seminars and other teaching aids. You can have several members of your staff attend a phone-in course of one type or another, and these are typically very affordable. This saves you money on necessary courses and also enables you to pick and choose seminars that you might otherwise overlook because of the cost.

However, setting up conference calls alone will not automatically mean effective communication between departments or effective training and sales calls. As with all meetings and presentations, it's good to put some thought and planning into your teleconferencing so you know it's effective. One thing to consider is to have an itinerary written out that you share with others before the teleconferencing session. This can help them to prepare their own questions and other input so everything is covered in one session.

It's also good to have a time limit for everything listed on your itinerary when teleconferencing, otherwise the discussion could become a free-for-all and later items on your itinerary get overlooked as you need to stop the call. You may also find yourself going off topic and nothing effective is being communicated or discussed. Allow some time for additional discussion with your topics, but keep your teleconferencing sessions on a schedule as you go through each topic.

Many also find it helpful to type of and distribute the minutes or subjects discussed during a teleconferencing session. This means writing out new procedures that will be followed, answers to questions that were raised, and so on. When the typed minutes are distributed this allows everyone a chance to get more clarification or to raise additional questions and topics at the next teleconferencing session. Since things can be overlooked or misunderstood when spoken, having typed notes afterwards keeps these misunderstandings to a minimum.

It's also good to consider inviting as many people as possible to a teleconferencing session. Since very often support staff can offer valuable insights, why not have them sit in on the call as well?



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ConferencePlus
London Sales Office

150 Minories
London
EC3N 1LS
United Kingdom
+44 (0)207 153 0970
info@confplus.com

ConferencePlus
Global Services

64 Lower Mount St.
Dublin 2
Ireland
+ 353-1-240-54-50

ConferencePlus
Worldwide HQ

1051 E.Woodfield Rd.
Schaumburg, IL 60173
USA
847 413 3311
877 CONF 4U2 (877 266 3482)